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Neteller in “not a bank” shocker

In case you had any concerns about how secure your money is with Neteller’s dodgy prepaid debit card, this reply I had from them should help to scare you away completely.

Looking for a way that I’d be happy to use it to take some of my money out at an ATM, I asked whether it was possible to have two separate accounts so that my whole balance would not be available to a card that has zero consumer protection.

Thank you for sending us an email.

Unfortunately one customer can have only one NETELLER account and one Net+ Card. 

The security is our first priority and NETELLER has various security measures against fraud or theft. But the system can never be perfect. In this sense we would think it is important to use the NETELLER account and the Net+ for not a big amount depositing only the amount necessary to use.

In fact the limits of cash withdraw as well as the purchase using Net+ Card are quite limited; For cash withdraw 500GBP/day and 1500GBP/4 days and for purchase 1500GBP/day and 4500GBP/4 dasy.

Please understand NETELLER is offering the service of money transfer online and is not a bank. 

It’s quite the supreme failure in terms of offering reassurance to a customer.

If I may paraphrase: "Our system isn’t perfect", "Don’t trust us with more money than you absolutely have to", "The most you could lose to fraud is eight grand a week" and of course "We are not a bank".

We knew the last part already, but at least they’re not trying to pretend any more.