After nearly a week without Big Brother, our cable box has finally fixed itself.
Well, when I say fixed itself, that’s not strictly true. They told us everything would work itself out in the end, but in fact it took yet another call to Virgin Media to get anywhere. This time they eventually told me the trick to resetting the box and making it perform an emergency recovery – something that I now learned would actually have been possible on Friday. Had I bothered to look into the deepest corners of their web site, I’d actually have found this myself.
It’s a shame that technical supportings didn’t know where to look for this piece of information, rather than just telling me to please be patient sir. The trick, for future reference, is not to report a fault but to ask to cancel. Then answers suddenly seem to appear.